Job Title : Account Manager

Location : Hybrid, Lagos (2 Days onsite)

Job Type : Full Time

Salary Range : N400k - N600k

Job Summary

Our client, a financial technology company that helps businesses and individuals move money across borders is seeking a talented individual to join their fast-growing business as an Account Manager . As part of the team, you will play a vital role in managing assigned customer accounts, maintaining regular communication with clients, identifying transaction opportunities, and supporting revenue growth through repeat business, cross-selling, and upselling. You will work closely with the sales, treasury, operations, and compliance teams to ensure customers receive timely support, transactions are followed through properly, and client issues are escalated and resolved quickly.

Responsibilities

• Manage and grow assigned client accounts by maintaining strong relationships with existing customers and ensure continuity across cross-border payment needs.
• Drive repeat transactions and account growth by proactively following up with customers, identifying upcoming payment needs, and increasing transaction volume across assigned accounts.
• Serve as the main day-to-day client contact by staying close to customers, understanding their business needs, resolving issues quickly, and ensuring a strong client experience.
• Identify cross-sell and upsell opportunities by understanding each customer’s transaction patterns, destination countries, payment frequency, and broader business requirements.
• Monitor customer activity and re-engage dormant accounts by tracking inactive or low-volume customers and proactively restoring transaction activity.
• Coordinate with treasury, compliance, and operations teams to ensure customer transactions are priced properly, processed smoothly, and communicated clearly to clients.
• Manage client handovers from the sales team by ensuring new customers are properly introduced, account details are documented, and follow-up ownership is clear after the first transaction.
• Escalate and resolve client issues by coordinating internally, keeping customers updated, and ensuring problems are followed through to closure.
• Maintain accurate account records by updating customer conversations, transaction opportunities, follow-ups, expected payment dates, blockers, and next steps in the company’s CRM or tracking system.
• Provide customer and market insights to leadership by sharing client feedback, competitor information, pricing concerns, service issues, churn risks, and account growth opportunities.
• Support revenue retention and expansion by ensuring existing customers see as their preferred partner for recurring cross-border payments.

Qualifications

• 2–4 years of experience in account management, relationship management, business development, customer success, sales, or a similar role.